Because no home is the same

Terms & Conditions

Last updated: 3rd October 2019 


These terms of sale (“Terms of Sale”) set out the terms and conditions on which we supply any of the products (“Product” or “Products”) listed on our website (“our site”) to you.  

Please read these Terms of Sale carefully before ordering any Products from our site. These Terms of Sale tell you who we are, how we will provide Products to you, how you and we may end the contract, what to do if there is a problem and other important information. If you do not agree to these Terms of Sale you must not order any Product through our site.  


Information About Us  

Parkman George is a website operated by Parkman George Ltd (“we”, “our”, “us”). We are registered in the U.K. under company number 11668262. Our registered office is at 2 Stafford Place, Weston Super Mare, Somerset, BS23 2QZ.  

Ordering Products 

You can place orders for Products with us by following the process outlined on our site. You acknowledge that by placing an order with us you will be under an obligation to pay for the Products in that order if we accept your order.  

Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.  

All orders are subject to acceptance by us. We will send you a confirmation e-mail after receiving your order and this will constitute acceptance by us. The contract between you and us will only be made when we send you this email. We will charge your chosen payment method after we accept your order. We will send a further email when your order has been dispatched.  

Unfortunately, we can’t stop an order once it has been dispatched by us. If you change your mind about your order after this point you can reject delivery or return the Products to us in accordance with the returns policy here. 

Before ordering from us, it is your responsibility to check and determine your full ability to receive the Products ordered. This includes ensuring that the Products ordered will pass freely into your room of choice, they fit in that room, can be transported through the door of your house, flat or room, stairs and doorways, and there are no other issues that could make delivery more complicated or impossible.  

You must keep the contact details we hold for you up to date so that we can contact you if necessary, about your order or the delivery of the Products.  


All orders for Products are subject to the availability of those Products and the materials for making the Products. We will inform you as soon as possible after receiving your order if, for any reason, the Products you have ordered are not available or are subject to any delay. 

If we are unable to supply you with a Product, for example, because the manufacturer is out of stock or because of an error in the price we will inform you of this by email and we will not process your order. If you have already paid for the Product, we will refund you the full amount as soon as possible.  

Images and Sizing of Products  

The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer will display the colours accurately or reflect the colour of the Products. The Products that are delivered to you may vary slightly from those images.  

Although we have made every effort to be as accurate as possible, the measurements indicated including weights, dimensions and capacities shown on our site are approximate only.  

Prices of Products  

The price of any Product will be as quoted on our site, except in cases of obvious error.  

The price of any Product may change from time to time, but changes will not affect any order we have accepted.  

The price of a Product includes VAT (where it applies) and includes free delivery costs.  

How to Pay  

We accept payment with the payment methods listed on our site. You must pay for the Products in advance of delivery of the Products.  

By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct.  

Delivery, Returns and Refunds 

We offer a delivery service in accordance with our ‘Deliveries, Returns and Refunds policy’ here. This policy also outlines your right to cancel.  

Risk and Ownership  

Ownership of the Products will pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.  

The Products will be your responsibility from the time that you (or a third party other than the carrier and indicated by you) take physical possession of the Products.  


All our products are covered by a 12-month guarantee (valid from the date of delivery) this covers manufacturing faults only. 

This does not include normal wear and tear, marks, scratches, burns, scuffs, and dents caused after delivery has taken place or problems caused by incorrect care by the customer (please read our caring for your product page for guidelines). 

The guarantee is valid only for the customer who ordered and paid for the product directly from Parkman George Ltd. A full receipt will be required for proof of purchase. 

All of our products are handmade using natural materials giving each piece a unique identity, defects such as knots, grain pattern and small shakes are not classed as faults and therefore not covered by our guarantee. 

Solid wood furniture is subject to ‘settling in’ to its environment. Minor shrinking and swelling may occur during the initial acclimatisation of your furniture. This may also be the case as the temperature fluctuates throughout the seasons. These minor defects are not covered under our guarantee as they will not affect the quality, stability or lifespan of the furniture. 

Although we offer a warranty on our products, it only covers issues that are the fault of the manufacturer. Parkman George Ltd are not responsible for any damage, rips or tears caused by any animals.  

How do I claim on my guarantee? 

If you need to make a claim, you can drop us an email at

Making a claim: 

You’ll need proof of purchase including your order confirmation. 

Your guarantee includes a repair service should your frame fail during the guarantee period. 

If fabric needs to be replaced due to a frame repair, it may not be exactly the same fabric as the original, but we’ll try our hardest to find the closest one available. 

If your product can’t be repaired, then we’ll replace it with the same model. However, if your product is no longer available, we’ll swap it with one of an equivalent specification or purchase value. 

Your guarantee won’t cover you if: 

The timber has been subject to adverse moisture. 

There’s evidence of product abuse, misuse or use in a non-domestic environment. 

The product hasn’t been properly maintained in accordance with our care instructions. 

The product is in an unsanitary condition (caused by pets, for example). We also reserve the right to refuse to collect and/or dispose of any unsanitary product. 

The product has been exported outside of Great Britain and Northern Ireland. 

Sales Promotions  

From time to time, we may run sales promotions or offer other incentives (“Promotions”) to purchase particular Products from us.  

The length of time any Promotion runs for, the conditions for qualifying for such Promotion and the Products which will be subject to such Promotion will be set out in of these Terms of Sale when applicable. 

If you place an order for Products in relation to any Promotion, the Promotion-specific terms and conditions set out in above and the general terms set out in this  will apply. To the extent of any inconsistency, the Promotion-specific terms set out in shall prevail.  


From time to time, we may run prize draws, competitions or other prize promotions (“Competitions”) on our site.  

The length of time the Competition runs for, the conditions for entry to the Competition and the prizes for winning or taking part in the Competition will be subject to our discretion.  

We will make the rules of any Competition we run available to you before you participate in the Competition.  

Your Information  

We process information about you in accordance with our Privacy Policy and U.K. GDPR law. 

Our Liability to You  

We are under a legal duty to supply Products that are in conformity with our contract with you.  

Our Products are designed for residential use and we do not make any guarantees or warranties about their performance in a commercial environment. We will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.  

If we fail to comply with a contract between you and us, we will be responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms of Sale or our negligence, but we will not be responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if the loss or damage was an obvious consequence of our breach or if the loss or damage was contemplated by you and us at the time we entered into the contract.  

The maximum loss or damage we will be responsible for is limited to the price you have paid us for the Product to which the loss or damage you suffer relates.  

We do not in any way exclude or limit our liability for: death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, any liability imposed under the Consumer Rights Act 2015 that is not permitted to be excluded or restricted under section 31 of the Consumer Rights Act 2015, defective products under the Consumer Protection Act 1987.  

This does not affect your statutory rights. Advice about your statutory rights is available from your local Citizens’ Advice Bureau or Trading Standards office.  

Events Outside Our Control  

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control including acts of god, fire, flood, severe weather, explosions, war (whether declared or not), acts of terrorism or acts of local or central Government or of any other competent authorities provided that: we will take reasonable steps to prevent or minimise the failure or delay, in the event of failure to perform, we will refund you all amounts paid under the affected contract, in the event of substantial delay, you may cancel your order by notifying us and we will refund you all amounts paid under the affected contract.  

Resolving Disputes  

If you have a dispute with us, please contact us at and we wil attempt to resolve the dispute with you informally.  

In the unlikely event that we are not able to resolve the dispute informally, you can contact Citizens Advise who will advise you of your rights. 

Each of These Terms Operates Independently  

Each of the provisions of these Terms of Sale operates separately. If any court or any other relevant authority decides that any of these paragraphs are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.  

Updating These Terms of Sale  

We may modify or update these Terms of Sale from time to time for reasons including changes in how our business operates, changes in the legal or regulatory requirements that we must comply with, changes in how we accept payment from you. However, any order of Products by you will be governed by the terms and conditions available on our site at the time you place the order.  

Rights of Third Parties  

Any Contract made between you and us is only made between you and us. No third party will have any rights to enforce any of its terms.  

Transfer of Our Rights  

We may transfer our rights and obligations under our contract with you to another organisation, and we will do our best to notify you in writing if this happens, but this will not affect your rights or our obligations under the contract. We will use reasonable endeavours to tell you in writing in this happens.  

Law and Jurisdiction  

These Terms of Sale are governed by English law. This means that a contract for the purchase of Products made through our site and any dispute or claim arising out of or in connection with it will be governed by English law.  

You can bring legal proceedings in respect of this contract in the English courts. However, if you are a resident of Scotland, you may also bring proceedings in Scotland and if you are a resident in Northern Ireland, you may also bring proceedings in Northern Ireland.  

Contacting You  

If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.  

Contact Us  

If you have any queries about these Terms of Sale, please send us an email at or call 01174524404  


These terms of use (“Terms of Use”) tell you about the terms and conditions on which you may use our website (“our site”). Please read these Terms of Use carefully before you start to use our site. By using our site, you indicate that you accept these Terms of Use and that you agree to abide by them.  


Parkman George is a website operated by Parkman George Ltd (“we”, “our”, “us”). We are registered in the U.K. under company number 11668262 Our registered office is at 2 Stafford Place, Weston Super Mare, Somerset, BS23 2QZ. Our phone number is 01174524404   

Your Personal Information  

When contacting us through the site, you may provide certain personal information. We process information about you in accordance with our Privacy Policy and U.K. GDPR laws.   


Use of # and # hashtags may mean your photo will appear on our social media sites and also the Instagram feed on our website.  

How Will My Photos & Other Details That I Submit Be Used? 

Parkman George Ltd will choose and publish submitted photos at its absolute discretion. For the avoidance of doubt, Parkman George Ltd is under no obligation to use any of the photos submitted. 

You retain the legal ownership of any photo that you upload. However, in order for us to publish your photo you grant to Parkman George Ltd a non-exclusive, perpetual, irrevocable, worldwide, royalty-free, assignable, sub-licensable licence to use the photo. We can use the photo on Parkman George Ltd webpages and for any use in our advertising, marketing and promotional materials without compensation or prior notice using any media or distribution methods Parkman George Ltd may use, edit, alter, reproduce, translate, publish, or create derivative works at our sole discretion. 

You also grant Parkman George Ltd the right to use your username, real name, image, likeness, caption or other identifying information in connection with the use of any of your photos displayed on the Parkman George Ltd web pages. By agreeing to these Terms and Conditions, you are consenting Parkman George Ltd collection and processing of your personal data as described in Parkman George Ltd Privacy Policy. 

By submitting your photo, you warrant and represent that (i) you own the rights to the photo or, if the photo is subject to third party rights, that you have all required licenses, rights, consents and permissions to publish the photo and grant the necessary rights, and (ii) you are over 18 years of age. 

To the extent permitted by law, you also agree to waive your moral rights in relation to any photos uploaded. 

Photo Content Guidelines 

All uploaded photos are moderated by Parkman George Ltd. We will not select for publication photos that contain any of the following content: 

Copyrighted and/or Trademarked Material: please do not upload any photos or other content that infringes or might infringe the rights (e.g. copyright or trademarks) of a third party (such as content that contains any third-party content such as trademarks, logos, company names, insignia, photographs or works of art, excerpts of the books, photos/videos of TV or film scenes). 

Abusive Imagery: do not upload any images that could reasonably be considered as harmful, threatening or violent, harassing, abusive, offensive, hateful, inflammatory, discriminatory, profane or bullying. 

Impersonation: use non-offensive usernames only, and do not impersonate any other person. 

Private & Confidential: do not upload anything that would be considered confidential or that would allude to an individual (e.g. work details, credit card numbers, address details, anything distinctive that a particular individual is known for). 

Comments: make sure any information accompanying your photos are accurate (where they include facts) and are your genuinely held opinions (where you are giving your opinion). Don’t post anything which is in any way defamatory of any person or company. 

Advertising: do not advertise or promote your own or third parties’ goods or services in any photos or submissions. 

Links: please do not link to any media or executable file with your photos or submissions. 

What Happens If I Have a Complaint About a Photo or Want a Photo Removed? 

If you believe that an uploaded photo on our webpages is inappropriate, offensive or is violating someone’s legal rights (e.g. trademark or copyright infringement) then you can report the photo by sending an email to

We reserve the right to remove the photos from # Instagram gallery, website or marketing materials at any time, for any reason. 

Third Party Sites 

Website users are able to share the photos displayed via Instagram, Pinterest, Twitter and other social media sites. 

Please note that while Parkman George Ltd can remove photos from the Parkman George website, Parkman George Ltd is unable to, nor is Parkman George Ltd responsible for, the removal of any photos shared or posted by third parties on third party sites which are not under Parkman George Ltd’s control. If you wish to report a photo shared on a third-party site, you should contact the third party or third-party site directly. 

Limited Licence  

We are the owner or the licensee of all intellectual property rights in our site and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. We grant you permission to access our site for your personal use only. Any other use of our site or our site’s content is prohibited. This prohibition includes, but is not limited to:  

(a) making commercial use of our site’s content;  

(b) reproduction of the Parkman George name, logo, trademarks or any other content available on our site; and  

(c) downloading or copying any of our site content for yourself or for a third-party.  

If you wish to make any use of material on our site other than that set out above, please contact 

Links and Linking  

Links to third party websites from our site are provided solely for your convenience. If you use these links, you leave our site. We do not control, and are not responsible for, these websites, their content or their availability. We, in no way endorse, or make representations about them, or any material found on them. Accessing third party websites from our site is done entirely at your own risk.  

You may link to our home page (, provided you do so in a way that is fair, legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You agree to remove any link to our site on a website owned or controlled by you on receipt of a request from us.  


We may revise these Terms of Use at any time by amending this page. You should check this page from time to time to take notice of any changes we make.  


If any of these Terms of Use is held to be invalid, the remaining terms and conditions shall continue to be valid to the fullest extent permitted by law.  

Jurisdiction and Applicable Law  

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these Terms of Use in your country of residence or any other relevant country. These Terms of Use are governed by English law.  


If you would like to provide feedback on our site, please contact us at 

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